Responsibilities:
- Handles customer service issues such as inbound orders, delivery, billing, order changes, offers upsell and cross sell of products.
- Provide comprehensive and quality customer care at all times
- Apply learned knowledge and procedures when servicing customer queries
- Communicate effectively and efficiently with internal and external customers
- Ensure customer satisfaction in all transactions
- Use all available tools to research for resolutions for customer issues
- Ensure validity and confidentiality of client/customer information
Requirements:
- Good communication skills
- At least College level education
- Willing to work on shifting schedules
- Willing to work full-time.
- Organizational skills and ability to multi-task.
- Can start ASAP.
For more information about our company, visit our website: http://www.teleperformance.ph
How to Apply
Walk for in Today at:
Teleperformance Davao
Teleperformance Davao
2/F SM City Davao- The Annex
Quimpo Boulevard, Matina, Davao City
Mondays to Saturdays 10:00 AM – 7:00 PM
Details
Teleperformance
began operations in the Philippines in 1996 and has grown to become a
preferred offshore contact center outsourcing option. The company
operates more than 11,500 workstations from 11 business sites across
Metro Manila, Antipolo, Bacolod, Cebu and Davao.
In recognition of its outstanding employee services,
Teleperformance Philippines was awarded the “2011 BPO Employer of the
Year” by the Business Processing Association of the Philippines and the
Canadian Chamber of Commerce. In 2012 and 2013, Teleperformance received
the Frost & Sullivan Asia Pacific Contact Center Outsourcing
Service Provider of the Year Award for its significant performance in
revenue management, market share, capabilities, and overall contribution
to the contact center industry.
This 2014, Teleperformance marks its 18th year of growth and
success in the Philippines. This milestone highlights the company’s
commitment to steadily provide the best employment experience for
Filipinos, proactively support the nation’s ICT-BPO sector, and uphold
its socio-civic engagements to create a difference in the lives of the
Philippine community.